We do not ship to: Australia, New Zealand,Scandinavia, Iceland, Lithuania, Estonia.
Due to nature of products we cannot accept them back and in case you decide to stop your researches, we kindly ask you to dispose the chemicals. We expect our customers to order only those products, they are aquinted with and know exactly how to hold chemical research. We cannot advise on product behavior and directions. We will not be able to replace any product.
In case your product arrived damaged we will resend your order.
We do not ever make mistakes in dosage or packaging. Every package passes few stages of quantity and content check up. Anyway, if you are not sure that the product you have received, is what you ordered, please contact our Customer Service immediately.
We do our best to ship the package out as soon as possible. However we cannot take responsibility for delays, caused by courier companies/postal services. Unfortunately some circumstances are beyond our control, however you are more than welcome to contact our Customer Service and we always will try as much as possible from our side to rush on delivery.
Return policy, Delivery guarantee:
All orders are non-exchangeable, non-refundable and non-transferable. All sales are final.
We do not reship if customer indicated wrong, incorrect address. Address can be changed only if order is not dispatched(is still in our facility). As soon as order is transfered to courier we cannot change any information or return it. We do not reship if package is shipped back to us. Please keep track of your packages and contact local courier companies in case they cannot locate your address.
We offer delivery guarantee (one reship if order is lost or delayed by customs e.t.c. ) on all orders up to 500g. We do not offer delivery guarantee for following countries:
Canada, Tenerife islands, Malta, Russia, Ukraine, Belarus.
All items are sent within one business day after payment received. Multiple ways of delivery are possible:
l Registered mail
l FEDEX/TNT/DHL etc.
Delivery worldwide including Russia. We've got a Special channel to Moscow.